Helllo Pete, Matt and Mark,As always my appointment at Pacific Motorsports this past Monday the 17th was smooth and enjoyable. I am going on three years as a customer and your customer care and always sticking with diagnosing a problem are just two things that keep bringing me back. The fact your business is growing even in a sometimes challenging financial climate, is certainly an indicator of others recognizing quality. Also how many dealer and independent shops are there where you can actually find the owner out on the floor, he knows you by name and gives you as much of his time as you need. Why go anyplace else?I have recommend PM to other Mini/BMW owners and I hope, for their sake, they have given you a visit. I'll see you in six months for my next oil change!Best wishes,Wayne Pierce